Shipping policy
Shipping Policy
Thank you for shopping with JEMÉ.
We currently ship orders within the United States.
Pre-Order Items
Some JEMÉ items are available as limited pre-orders. Pre-order items are produced or ordered based on the quantities purchased during the pre-order period.
The estimated production and shipping timeline will be clearly stated on the product page at the time of purchase.
Please note that pre-order items may take longer to ship than in-stock items because they are prepared after the pre-order period closes.
Order Processing
For in-stock items, orders are generally processed within 2–5 business days.
For pre-order items, processing begins after the pre-order period closes and the order is placed with our production partner.
You will receive an email with tracking information once your order has shipped.
Shipping
Available shipping options and shipping costs will be displayed at checkout based on your delivery address and order.
Delivery times are estimates and may vary due to carrier delays, weather, holidays, or circumstances outside of our control.
Address Changes
Please make sure your shipping address is correct before completing your purchase. If you need to change your address, contact us at hello@jemeclothing.com as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or production.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us at hello@jemeclothing.com with your order number and tracking information. We will work with you to determine the appropriate next steps.
Contact
If you have any questions about shipping or your order, please contact us at: